Reference

What Our Legal Terms Mean for Your Account

Access to fx 991 and its services — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Eligibility depends on local lawbKash, Nagad, Rocket coveredAccount access terms applyRegion-specific availabilityPolicy contact available
fx 991 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a data review, or need to raise a compliance concern, our support team is the right first stop. You can reach us through live chat from your account dashboard, or by email for written requests. For account-specific issues tied to a bKash or Nagad transaction, include your transaction reference so we can locate the relevant record without delay.

Live Chat Access live chat directly from your account dashboard. It is the quickest route for legal or policy questions tied to your active account.
Email Support Send written legal requests or data-access queries by email. Include your account ID and the specific policy area you are asking about.
Account Notifications Policy updates and term changes are delivered to your account notification centre. Check there first before raising a support request.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Security and data handling sit at the core of how fx 991 manages your account. Every session is protected by SSL encryption, and account access requires OTP verification on login from a new device or browser. We do not share your personal data with third parties outside of what is required to process your payment through bKash, Nagad, or Rocket, or to meet any legal obligation we carry. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or query how long we retain specific information — all through our support contact paths above.

Data Retention Policy We keep account and transaction records for as long as our operational obligations require. You can request clarity on retention periods through our email support channel.
Cookie Use Cookies are used to maintain your session, remember your login state across devices, and measure how the platform performs. You can manage cookie preferences in your browser settings.
OTP Account Access Every new-device login triggers an OTP check to your registered mobile number. This applies whether you are accessing from Android, iOS, or a mobile browser.
Data Request Process To request a data review, correction, or deletion, contact us by email with your account ID. We will acknowledge your request and respond within a reasonable period.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to day-to-day use in Bangladesh.

Yes. Access and eligibility depend on your local law and whether your region qualifies. Check what is permitted where you are before opening an account.

Yes. Email our support team with your account ID and a data-access request. We will locate your records and respond with the relevant details within a reasonable timeframe.

Every payment instruction processed through bKash, Nagad, or Rocket is logged to your account profile. You can view transaction history inside your account wallet section.

We send a notification to your account centre before any material change takes effect. Continued use of the platform after that notification counts as acceptance of the updated terms.

We retain records for as long as our operational and legal obligations require, even after account closure. You can ask us about the specific retention period for your data by email.

Use live chat from your account dashboard for quick queries, or email us for formal written requests. Include your account ID and the specific policy area you are raising.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.