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What You Agree To When You Use fx 991

These terms set out the rules that apply when you open and use an fx 991 account — covering deposits through bKash, Nagad, or Rocket, how your account is managed, and what happens when you withdraw.

bKash, Nagad, Rocket acceptedAccount-level terms apply at registrationEligibility depends on local lawOne account per personTerms may be updated with notice
fx 991 What You Agree To When You Use fx 991
HOW WE HANDLE THIS

What fx 991 Does to Keep Terms Fair

Our terms are written to be readable, not buried in legal clauses. We enforce them consistently — the same rules apply whether you deposit 200 taka via bKash or a larger amount through Rocket. Account security, verification steps, and withdrawal conditions are all documented within these terms so nothing happens to your balance without a basis you can check.

Account Security

We apply OTP verification at login and at key account steps. If we detect unusual access, your account may be flagged until you re-verify your registered mobile number.

Wallet Verification

Your bKash, Nagad, or Rocket number must match the name on your account. Mismatches trigger a manual review before any withdrawal is processed — this protects your funds.

Data and Retention

We retain account and transaction data as required by our operating obligations. You can request a summary of what we hold by contacting support with your registered number.

Requesting Changes

To update your registered mobile number or linked wallet, contact support directly. Changes to payment details require identity re-verification before they take effect on your account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is here to help. You can contact us through the channels below. For account-specific questions — such as a held withdrawal or a wallet verification query — include your registered mobile number so we can locate your account faster.

Team online

Live Chat

Open the chat icon from any page on the platform. Describe your terms query and share your account number if the issue involves a specific transaction or wallet.

Email Support

Send a detailed message to our support address. Attach any relevant screenshots, especially for bKash, Nagad, or Rocket transaction references tied to a dispute.

Account Help Centre

The Help Centre inside your account dashboard covers common terms queries — account limits, wallet rules, and what triggers a verification check before a withdrawal clears.

Common Questions About These Terms

These questions come up often when it comes to understanding how our terms work in practice. If your question is not listed here, live chat or email support can give you a direct answer tied to your account situation.

Access and eligibility depend on your local law and whether your region qualifies. These terms apply to all eligible accounts, but local legal requirements always take priority where there is a conflict.

No. Your depositing wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in your account being suspended pending review.

We post a notice before any material change takes effect. If you continue using your account after that date, you accept the updated version. You can always contact support if you want to check what changed.

Contact our support team with your registered mobile number. We will provide a summary of account and transaction data we hold, in line with our retention and operating obligations.

Withdrawals go through identity and wallet verification before funds are released. If your Rocket number does not match the account name on file, a manual review is triggered to protect your balance.

No. One account per person is a firm rule under these terms. If duplicate accounts are detected, both may be reviewed and suspended while we verify which account was created first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.